SAP CUSTOMER SERVICE

Description

SAP CS (Customer Services), it is a popular SAP ERP tool that offers the basic functionalities to a vast range of customer specific tasks, is considered to be an important extension of the SAP Sales and Distribution (SD) module. In the present competitive scenario, customers like to purchase from organizations/ service providers that have a higher customer satisfaction quotient. Under the circumstances, it becomes essential to offer better after sale and customer services in every industrial vertical or commercial sector.

Course Content

Introduction to SAP R/3 Basis

  •  Introduction to ERP
  • Introduction to SAP
  • SAP R/3 Architecture
  • About Team (worked up on SAP) and their role and responsibilities
  • Type of Projects
  • System Landscape.

ASAP METHODOLOGY

  • Project preparation
  • Blue print
  • Realization
  • Final Preparation
  • Go Live & Support

SAP NAVIGATION

  • About SAP Login
  • SAP Sessions
  • About SAP Easy Access and IMG Screen
  • Features of SAP Navigations

Customer Service Course details

  • Overview on Customer service
  • CS Integration with Other Modules
  • CS SD Integration
  • CS QM Integration
  • CS FI Integration
  • CS CO Integration
  • CS PP Integration
  • CS MM Integration
  • CS HR Integration
  • Organisational elements in Customer service Module
  • Master data in Customer service
  • Installed Base Management
  • Functional Location
  • Equipment
  • Serial Number Management
  • Work Centre
  • Cost Centre
  • Activity
  • Activity Pricing
  • Warranty & Types
  • Status Profiles
  • DIP Profile
  • In House Repair Process
  • Service Notification
  • Repair Order
  • Service Order
  • Resource Related Billing
  • Repair -At-Site Process
  •  Service Notification
  •  Service Order
  •  Resource Related Billing
  • Annual Maintenance
  • Contract Process
  • Contracts
  •  Task Lists
  • Maintenance Plan

Third Party Repair Process

  • Service Notification
  •  Service Order
  • Resource Related Billing

Real Time Scenarios

  • Day to Day Tickets resolving
  • LSMW & BDC (Recording)
  •  Implementation Overview
  •  Support and Maintenance Process
  • Real Project Specific Documentation
  • Important Tables information
  • Request Transport Process
  • Interview Questions
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