SAP ISU is for the Utilities Industry. SAP ISU is a system that supports utility of companies. SAP ISU supports functions such as meter reading, meter data management, scheduling, billing, invoicing, accounting, customer service, and integration to customer relations management. This component can manage and bill customers who receive services, purchase goods, or pay fees and taxes.

Course Content

Utilities Industry Overview

  • De-Regulatory Market
  • Unbundling

 Introduction to SAP IS-U

  • SAP R/3 Overview
  • Extended R/3 Integration Model & SAP ISU
  • SAP IS Utilities Components
  • ISU/CCS Integration Model
  • Relation between R/3 and ISU Components
  • Typical ISU Scenario

 Regional Structures

  • Purpose of Regional Structure
  • Postal Regional Structure
  • Political Regional Structure
  • Compay Regional Structure
  • Portions & Meter Reading Units
  • Scheduling tasks
  • Dependencies of Regional Structures

ISU Master Data

  • Introduction to Master Data
  • Business Master Data
  • Business Partner
  • Contract Account
  • Contract
  • System Configuration in SAP IS-U & R/3
  • Creation of business Master Data
  • Technical Master Data
  • Connection Object
  • Premise
  • Installation
  • System Configuration in SAP IS-U & R/3
  • Creation of Technical Master Data

 Move-in & Move-out

  • Move in Introduction
  • Move in Business Scenario
  • Move in Processing
  • Changes to Contract Data during move-in
  • Allocation of conract to Installation
  • Installation history
  • System Configurations @ SAP IS-U

Device Technology(Device Management)

  • Device category and Device
  • Device management Overview
  • Integration with logistics
  • Register & Register Data
  • Modelling of devices
  • Device Inspection and Certification

 Installations & Order processing

  • Installation Overview
  • The Installation Service Process
  • Installation Services
  • Service Processing
  • Periodic Device Replacement
  • Replacement of a Meter
  • Reversal of removal
  • Business scenario :replacament of sample device
  • Generation of service order
  • Executing the service order
  • Determining the device location
  • Device location & data

 Overview of Technical Objects

  • Relationship between Technical objects
  • Service order execution steps
  • Technical installation structure
  • Example of installation structure
  • Billing related process & data entry
  • Device history
  • Device life cycle

 Meter reading Overview

  • Meter reading introduction
  • Types of meter reading
  • Meter reading organisation (street route)
  • Creating meter reading orders
  • Validating meter reading results
  • Monitoring meter reading results
  • Reversing meter reading results

 Integration of DM with other modules

  • Integration with MM Module
  • Integration with PM Module

Billing Master Data,Rate structure

  • Creation and execution
  • Billing class
  • Rate type
  • Rate category
  • Operands
  • Prices,price categories,price types

Important Billing Functions

  • Billing tasks
  • Billing periods
  • Special billing functions
  • Process of billing
  • Entry of selection
  • Billing & stimulation
  • Document information
  • Out-sorting (billing and in voicing)
  • Billing reversal process
  • Manual billing


  • Invoicing overview
  • Tasks of invoicing
  • Invoicing processing
  • Budget billing procedure
  • Payment plan categories
  • Creation of budget billing plan
  • Payment plan (creation and configuration)
  • Invoicing reversal (Basic settings for invoicing reversals)
  • Out-sorting (billing and invoicing)
  • Lock reasons for Invoicing
  • Bill printout
  • Bill form
  • Control Parameters for bill printout
  • Classification criteria of billing line items

CIC Configuration

  • CIC Terminology
  • CIC Profile :Framework and Components
  • CIC Customizing :Create framework
  • CIC Visible Components
  • CIC Cutomizing: assign viibl ecompoonents to slot
  • CIC Hidden components
  • CIC Customoizing:assign hidden components to slot
  • CIC Customizing:asign ctc profile to an organisation level in organistaion managemnet
  • Organistaaion plan
  • CIC Organisatioal structure
  • Allocate the CIC Profile in th eorganisational plan
  • Assigning aCIC profile to a user id
  • Starting the CIC

Navigation and Application Area

  • IS-U Navigation structure
  • Customization navigation area
  • Data environment for the navigation area
  • Customizing navigation area:context menu
  • Data and documents in navigation area
  • CIC Application area
  • Customizing application area
  • Defining HTML Calls
  • HTML Configuration
  • Customer overview
  • Customer contact


  • Disconnection Scenario
  • Process of disconnection and reconnection
  • Disconnection Triggers
  • Disconnection Documents and reference objects
  • Disconnection Document Component
  • Confirm disconnection order
  • Contract specific disconnection
  • Create disconnection document: Example
  • Customizing processing variant
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